Supporting Education: Empowering Your Institution with Comprehensive IT
Solutions
At SWCC, we foster close partnerships with educational institutions,
offering a comprehensive range of both on-site and remote IT support services. Drawing from our extensive experience in the education sector, our team is dedicated to elevating and sustaining your systems, making us the ideal ally for all your IT needs. With our in-house trades people you are never waiting for external company's to finish your products. Just talk to us through your dedicated manager and allow SWCC to take the task from start to finish.
School or College?
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Holistic IT support covering hardware, software, and networks, including standard provisions such as whiteboards, projectors, and tablets.
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On-site presence of dedicated computer engineers, ranging from one day per month to five days per week.
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Consultation services to furnish insights and recommendations on current and future IT strategies.
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Repair services for computers, notebooks, and tablets.
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Expert installation of data and voice cabling.
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Deployment of IT infrastructure, encompassing switches, hubs, and routers.
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Provision of computers, peripherals, and software.
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Supply and installation of servers and associated equipment.
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Setup of broadband and related technologies, including hosted mail and web servers.
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Installation and provision of interactive whiteboards, projectors, and Apple products.
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Competitive pricing on support contracts and equipment.
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Guaranteed next-day callout if notified before 3 pm.
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10% discount off one year's support cost for customer referrals.
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Proficient, Microsoft Certified engineers.
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Authorized Education Resellers for Microsoft Software.
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DBS checked staff.
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Fully qualified in-house trades people (electricians, Carpenters, etc)
1st Line Support
Problems are solved either over the telephone or via an Internet logging system. 1st line support will allow the problem to be fixed or the user query to be answered without physically visiting the user at their desk.
2nd Line Support
When a problem or query cannot be answered or solved remotely or over the telephone, a physical visit to the user’s desk may be needed. Second Line support will be carried out when the engineer has to either show the user what is needed to be done or make a system correction so that everything operates as it should.
3rd Line Support
If a problem exists that cannot be fixed by making a correction to the system, then the system may need to be changed. In all previous levels, changes are made to suit the current system or to get the current system back in action. At the third line of support, the system will be changed.
Let us go the extra mile for you…
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Contact us today to discuss how SWCC can provide the solution you require.
