IT support for care homes in South Wales: Systems your residents rely on.
In a care home, IT is not just admin. Care planning systems, nurse call and connectivity are part of how residents are kept safe, which means downtime is not an inconvenience, it is a risk.
Downtime on a critical system is not an option.
Care homes run systems that genuinely cannot fall over. Electronic care planning, medication records, nurse call and the network they all depend on need to work at three in the morning as reliably as they do at midday, and the staff using them are carers rather than IT people.
We support care homes with that reality in mind: resilient connectivity and Wi-Fi that covers the whole building including the parts with thick walls, monitored backups on care records, and support that a busy carer can actually reach without navigating a ticket portal.
Resident records are special category data under UK GDPR, which raises the bar on how they are stored, backed up and accessed. We configure systems on that basis and can document what has been done if you are asked.
What we handle for care homes.
- → Resilient network and Wi-Fi coverage across the whole building, including hard-to-reach areas
- → Support for connectivity behind care planning, medication and nurse call systems
- → Monitored backups on resident and care records, with a tested recovery plan
- → UK GDPR-aware configuration, given resident records are special category data
- → Microsoft 365 administration: staff accounts, mailboxes, licensing and security
- → Cyber security: endpoint protection, firewalls, patching and staff awareness training
- → CCTV and access control, installed and maintained by the same team
- → DBS-checked, fully insured engineers used to working respectfully around residents
Support that respects the home.
Engineers who behave properly
Our engineers are DBS-checked, insured and used to working in a home where people live. That means quiet, respectful working around residents and staff, not contractors treating the lounge as a building site.
Reachable when it matters
Under an hour average helpdesk response and same or next-day on-site call-out. For clients running genuinely critical systems we can discuss out-of-hours arrangements as part of the plan.
Evidence when you are asked
If an inspector or a commissioner asks how resident data is protected and backed up, you should have a straight answer. We document the setup so you are not guessing.
Care home IT questions, answered.
Yes. Our engineers are DBS-checked and fully insured as standard, and are used to working respectfully in a residential care setting around residents and staff.
Yes. Resident and care records are special category data under UK GDPR, which raises the bar on storage, access and backup. We configure systems with that in mind and document what has been done so you can evidence it if asked.
We support the network, connectivity, devices and backups those systems depend on, and work alongside your system supplier where the issue sits inside their software. In practice most problems are connectivity or device problems, which is our side.
Get in touch and we will advise on the best option for your situation. For clients running business-critical systems we can discuss an out-of-hours arrangement as part of the support plan.
Yes. Older care homes are often thick-walled and awkward for wireless coverage. We are TP-Link Omada certified and design coverage for the actual building rather than assuming one router will reach everywhere.
Free IT health check for your care home.
A no-obligation review of your network, backups, security and Microsoft 365 setup, written up in plain English for your management team.