Business IT support and supply in South Wales: One local partner for your whole IT estate.
We are a South Wales managed service provider (MSP) and hardware supplier. Support and supply come from the same company, so the people who specify your kit are the people who look after it.
Most providers do one or the other. We do both.
A lot of businesses end up splitting IT between a support company and a separate reseller. It works until something goes wrong, at which point the support desk blames the hardware and the supplier blames the configuration, and you are stuck in the middle chasing both.
We handle both sides. As a Microsoft Partner and a trade account holder with the major UK distributors, we can specify, quote and supply the hardware, then manage it for its whole working life. New or graded refurbished, whichever makes better financial sense for the job.
That also means we are straight with you about what you actually need. There is no commission-driven reason to sell you more than the job requires, because we are the ones who have to support it afterwards.
Everything a South Wales business needs from IT.
- → Managed IT support: helpdesk and remote support with an average response under one hour
- → Co-managed IT: we work alongside your existing in-house IT person or team rather than replacing them
- → Microsoft 365 setup, migration and administration as a Microsoft Partner: mailboxes, licensing, security
- → Cyber security: endpoint protection, firewalls, patching and staff awareness
- → Backup monitoring, disaster recovery and business continuity planning
- → Hardware procurement and supply: laptops, desktops, servers, networking, new or graded refurbished
- → Networks: structured cabling, business Wi-Fi and switching (TP-Link Omada certified)
- → CCTV, intruder alarms and access control, installed and maintained by the same team
- → On-site repairs and hardware replacement, without shipping kit away for weeks
Built around how each sector actually works.
Schools & Education
Classroom device fleets, safeguarding-aware filtering, Microsoft 365 Education and support that turns up during the school day.
Care Homes
Connectivity that nurse call and care systems depend on, with resident data treated as special category data under UK GDPR.
Manufacturing
Shop floor and office treated differently: legacy machines, segregated networks and support that works around shift patterns.
Retail & SME
Tills, card payments and everyday IT sorted fast, with support that scales as you add staff, sites and devices.
Charities & Non-profits
Discounted rates for registered charities, donated and heavily discounted refurbished kit, and honest advice on a tight budget.
Your sector not listed?
Offices, professional services, hospitality, trades and everything in between. Most business IT problems look the same underneath. Tell us what you run and we will tell you straight whether we are the right fit.
Local is not a slogan, it is the service.
An engineer who can turn up
When a national helpdesk runs out of script, your problem waits. Our engineers are in Aberdare and cover the Cynon Valley, Merthyr, Pontypridd and the wider South Wales region, with same or next-day on-site call-out.
One company, whole job
Our engineers, electricians, builders and fibre specialists work under one roof. A new office, a fit-out or a site move gets project managed end to end, including electrical certification, instead of you coordinating four contractors.
You speak to people who know you
Every call is answered locally, not by a call centre. You get a named engineer who knows your setup, so you are not re-explaining your network every time you ring.
Business IT questions, answered.
Yes. We provide managed IT support for businesses across South Wales, including helpdesk and remote support, Microsoft 365 administration, cyber security, backup monitoring and on-site call-out, on a fixed monthly plan. We also work co-managed, alongside an existing in-house IT person, where that suits you better.
Yes. We hold trade accounts with the major UK distributors and supply laptops, desktops, servers and networking equipment, new or graded refurbished. Because we support what we supply, we specify what the job actually needs rather than what carries the best margin.
Yes, that is what co-managed IT means. Plenty of our clients have someone in-house who handles day-to-day issues and needs backup for projects, out-of-hours cover, holiday cover, or specialist areas like networks and security. We fit around them rather than replacing them.
No. We are based on Cardiff Street in Aberdare and cover the Cynon Valley, Merthyr Tydfil, Pontypridd and the wider South Wales region for on-site work, with remote support and UK-wide delivery beyond that. We hold some UK-wide contracts, including in London.
Both. Most business clients choose a fixed monthly managed support plan for predictable costs, priced on user and device count rather than a one-size list. Ad-hoc support is also available for one-off issues.
A free, no-obligation review of your network, backups, security posture and Microsoft 365 setup, with a written summary of risks and recommendations in plain English. There is no obligation to take a plan afterwards.
Get a free, no-obligation IT health check.
We will review your network, backups and Microsoft 365 setup and hand you a plain-English report on what is solid and what needs attention.