IT support for retail and small business in South Wales: IT that keeps the tills running.
When the card machine stops talking to the network on a Saturday afternoon, you are not raising a ticket and waiting. You need someone local who picks up the phone and sorts it.
Too small for the big MSPs, too important to ignore.
Small businesses and independent retailers tend to fall through the gap. The large managed service providers are not interested below a certain headcount, and the alternative is whoever happens to be available, which usually means no consistency and nobody who actually knows your setup.
We are a family-run business ourselves, so this is familiar territory. You get the same engineers, the same phone number answered locally in Aberdare, and support priced for the size you actually are rather than the size a national provider wishes you were.
You also get the option of growing into it. Plenty of clients start with ad-hoc support for one shop and move to a fixed monthly plan once they are running several sites and cannot afford the guesswork any more.
What we handle for retail and SMEs.
- → Till and point of sale (POS) troubleshooting, and the connectivity card payments depend on
- → Business Wi-Fi and networking for shop floor, back office and customer access
- → Microsoft 365 setup and administration: email, accounts, licensing and security
- → Cyber security appropriate to your size: endpoint protection, firewalls and staff awareness
- → Backup monitoring so your accounts and customer records are recoverable
- → Hardware procurement and supply, new or graded refurbished to keep costs sensible
- → CCTV and intruder alarms for the premises, installed and maintained by the same team
- → On-site and in-store repairs, with walk-ins welcome at our Aberdare workshop
- → Support that scales as you take on more staff, devices or sites
Sized for a real small business.
No minimum size
We work with one-person businesses and with multi-site operations. You are not turned away for being too small, and you are not sold an enterprise plan you have no use for.
Pay how it suits you
Ad-hoc support when you just need a problem gone, or a fixed monthly plan when you would rather have predictable costs and someone keeping an eye on things.
Walk in if it is easier
Our workshop is on Cardiff Street in Aberdare and walk-ins are welcome. Sometimes it is quicker to drop the machine in than to wait for a visit, and that option is open to you.
Retail and small business IT questions, answered.
No. We work with sole traders and one-shop businesses as well as multi-site operations. We are a family-run business ourselves, so we are not going to turn you away for being small.
Yes. We support till and point of sale systems and the network and connectivity that card payments rely on. Most payment failures turn out to be connectivity rather than the terminal itself, which is our side of the fence.
No. Plenty of our smaller clients use us ad-hoc and only move to a fixed monthly plan when the business grows to the point where predictable costs and proactive monitoring are worth it. Both options are open.
Yes. Our workshop is on Cardiff Street in Aberdare and walk-ins are welcome during business hours, Monday to Friday, 9:00 to 17:30. Often that is the fastest route to getting it fixed.
Yes. We support multi-site businesses across South Wales, keeping setups consistent between sites so staff and equipment can move between them without surprises.
Get a free, no-obligation IT health check.
We will look at your network, tills, backups and security and tell you straight what needs attention and what is perfectly fine as it is.