IT support for schools in South Wales: IT support built for the school day.
Schools do not have the luxury of a two-day ticket queue. When a system goes down mid-lesson it needs fixing now, by someone DBS-checked who understands safeguarding is not an optional extra.
A classroom is not an office.
A general break-fix shop is not built for a school. You are not running a handful of machines, you are running fleets of them, shared between hundreds of pupils, with safeguarding duties attached and a budget that is set a year in advance.
We support schools on that basis: device fleets imaged and tracked together, filtering and monitoring configured with Keeping Children Safe in Education (KCSIE) expectations in mind, Microsoft 365 administered properly, and engineers who are DBS-checked as a matter of course.
We are also realistic about money. A fixed monthly managed plan is far easier for a school to budget around than unpredictable call-out bills, and where refurbished kit does the job just as well as new, we will say so.
What we handle for schools.
- → Managed device fleets: consistent imaging, tracking and bulk refresh rather than one-off repairs
- → Web filtering and monitoring configured with KCSIE safeguarding expectations in mind
- → Microsoft 365 Education administration: accounts, mailboxes, licensing and security
- → Classroom network and Wi-Fi coverage that holds up when a full class connects at once
- → Monitored backups for reports, coursework and school data, with a tested recovery plan
- → Interactive display, projector and peripheral support alongside the core estate
- → Hardware procurement on education budgets, new or graded refurbished, quoted honestly
- → DBS-checked engineers, fully insured, used to working around lessons and safeguarding policy
Support that fits the timetable.
Response during lessons
Our average helpdesk response is under an hour, with same or next-day on-site call-out. When an interactive display dies in period two, a script-reading national helpdesk is no use to you.
Safeguarding built in
Filtering and monitoring are part of your safeguarding duty, not a box to tick. We configure networks with that in mind and can explain to governors and inspectors what has been done and why.
Budget you can plan
A fixed monthly plan with what is included spelled out in plain English, so the finance lead is not fielding surprise invoices halfway through the year.
Choosing a provider? Read this first.
We have written an honest guide to what a school should look for in an IT support provider, including the questions worth asking before you sign anything. It is advice, not a sales pitch, and it applies whether or not you end up choosing us.
School IT questions, answered.
Yes. Our engineers are DBS-checked and fully insured as standard, and are used to working on site around lessons and in line with school safeguarding policy.
Yes. Web filtering and monitoring form part of a school safeguarding duty and are considered under Keeping Children Safe in Education (KCSIE). We configure networks and filtering with those expectations in mind and can explain the setup to governors and inspectors in plain English.
Yes. We image devices consistently, keep them tracked and updated together, and handle bulk refreshes, rather than treating every laptop or tablet as a separate repair job.
Yes. We supply new and graded refurbished devices and will tell you honestly which makes better sense for a given use case. Refurbished classroom laptops often free up budget for something that matters more.
Our average helpdesk response is under one hour during business hours, with same or next-day on-site call-out across South Wales. Our engineers are based in Aberdare, so it is a real local visit rather than a regional promise.
Free IT health check for your school.
A no-obligation review of your network, filtering, backups and Microsoft 365 setup, written up in plain English for your leadership team and governors.